Help Centre

  • Community Guidelines
  • Your safety, privacy and visibility on Mello
  • Mello during Coronavirus
  • Safety when meeting up

Community Guidelines

  • Support each other. We are here for each other and want to support wherever we can.
  • Always be kind to each other. Communicate with respect.
  • No spam. Promotion, ads, recruitments from accounts that are not Mello partners are not allowed. 

Your safety, privacy and visibility on Mello

Who can see what is on my profile?
Mello is designed for getting to know other parents. Everyone who registered at Mello is able to view your profile by default.
We ask you to use your own judgement with what you are willing to share on your profile. You can use the "preview" on your profile to find out, how your profile looks to the other users. 


I don’t want certain people to be able to see my profile

You can Block users who you do not wish to see your profile.

I want to hide my profile temporarily from public view

You can Snooze your profile to hide it temporarily.


Why do you ask for my full name?

We ask for your full name in order to keep accountability between users on the feed and to create a more trusted atmosphere in Mello. If you are very uncomfortable with using your surname then you can use an initial or a variation of your surname.


Do I have to put my kids' names?

No. You do not have to put your kid’s names anywhere on Mello.

Sharing photos safely

Photos you upload to your profile are visible to other users on Mello. It is at your own discretion whether you choose to upload photos of just yourself, or of your family as well. We ask that people have at least one profile photo, and that it is a clear image which they appear in, in order to increase trust in the community.


I can't delete my profile photo

When you have only one photo uploaded you can't delete it until you upload another one. 

Why do I have to give my address?

We ask for your address so that we can show the distance between yourself and other Mello users. If you are uncomfortable giving your full address, you can just give the street you live on or even just the postal code. 

Will anyone be able to see my home address?

No. Your address and location will never be visible to other users.

How do I snooze my account?

  1. Open the side menu by tapping the on the top left (3 parallel lines)
  2. Go to Settings
  3.  Turn on the switch by Snooze account

What happens when I snooze my account?

When snooze is turned on, your profile will be hidden and anyone messaging you will be warned you are not active right now. Your posts and comments remain visible. You can still send messages. You will still receive notifications unless you turn them off in Settings.

How do I block someone?

  • Go to their Profile.
  • Tap the 3 dots in the top-right hand corner.
  • Select Block
  • The user is now blocked

What happens when I block someone?

You will no longer be able to see each other’s profiles, send each other messages, and see or comment on each other’s posts. Any previously exchanged messages will be hidden. You will no longer be notified about any activity from each other.

How do I unblock someone?

Coming soon...

How do I report someone?

  • Go to their Profile.
  • Tap the 3 dots in the top-right hand corner.
  • Select Report.
  • Tell us why you are reporting them.
  • The user has been reported.

What happens when I report someone?

We will assess the report and decide what action to take next. We may remove them from the platform permanently. 

Mello during Coronavirus

During the COVID-19 pandemic things are unpredictable and guidelines change. Please follow the current restrictions and guidelines in your region, and use good judgement when deciding where and when to meet others. 

Safety when meeting up

Even though we do our best to keep Mello a safe and supportive community, you should use your own judgement when meeting someone for the first time, as you are ultimately responsible for you and your family’s safety. Here are some tips for when you meet someone:

  • Meet somewhere public.
  • Tell a friend or family about your plans.
  • Don’t leave your children unattended with someone you don’t know well.
  • If you feel uncomfortable, excuse yourself and leave.
  • If you feel something is not right, you can Block or Report the person to us.